These procedures set out the requirements, procedures, and processes that apply to our warranties. These procedures should be read in conjunction with the Terms and Conditions. The warranty period begins from the date of completion of the installation or the date of the invoice (whichever is later), as per the documentation provided to you at installation.
Australia Consumer Law Statement
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired and replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure
We Greencell Energy, grant to you, a 5-year warranty from the date of practical completion on all works and materials supplied by us in accordance with this warranty, subject to the terms, limitations, and conditions set forth herein.
In the event that any faults are found in any of the works or materials supplied by us within the warranty period, we will at
our choice either repair the fault, supply the services and materials again or pay for all parts, labour and service call out fees required for the works and materials to be repaired to normal working order subject to the following terms and conditions. The benefits given to you by this warranty are in addition to any other rights and remedies you may have under any law in relation to the goods or services to which this warranty relates.
Manufacturer’s Warranty Details
Each individual company has a unique manufacturer’s warranty, so you should refer to your individual specification documents for this.
Unless stated otherwise in the manufacturer’s limited warranty documentation supplied with your Solar System, or supported by an extended warranty, the following product and material warranties apply:
The Goods supplied by Greencell Energy are warranted to be free from defects in materials and workmanship for for a period of 5 years. This covers:
- inverters, panels and batteries
- Materials (such as mounting systems, wiring, conduits, switches and fuses).
- Any other services performed by us under the agreement. Solar Panel Warranty The panels are warranted for the following period(s);
- 10 to 12 years – (dependent upon manufacturer warranty) the panels shall be free from any defect in materials and workmanship – this excludes impact damage.
- 25 years’ linear efficiency (will not drop below 80% of what is listed on the information on the back of the panel) performance warranty (please note this may change dependent upon your choice of panel). Inverter Warranty The inverters are warranted for the following period(s):
5 – 12 Years (depending upon the brand)
Performance Warranty – 5 Years
(Refer to Performance guarantee document for more details)
The maximum amount payable by us under this warranty is limited to the price paid by you for the works inclusive of GST. This warranty does not extend to products used in the works which are not manufactured by us. Such products are covered only by the manufacturer’s warranty and any guarantee expressed or implied by mandatory provisions of law.
This warranty as far as may be permitted by law excludes liability for any consequential loss or claims for damage to persons or property resulting either directly or indirectly from any failure or fault of any work. This warranty shall not apply unless the works have been paid for in full.
What is not covered by this warranty
This warranty does not cover the following:
- Normal maintenance costs
- Product recalls
- Events outside of design range caused by the distributor or network operator
- Damage caused by:
o Negligent, accidental or deliberate misuse
o Unauthorised repairs or modifications
o Liquid penetration
o Electrical interferences, power surges, voltage fluctuations or lightning
o Vermin, pests or insects
o Rust or corrosion
o Abnormal or excessive usage
o Extreme weather (such as cyclone, flood, land or building movement) o General wear and tear
Claiming under Warranty
To make a warranty claim, you can contact Greencell Energy with details of the defect or damage by post, telephone or email. Please include a photo of the defect or damage including serial numbers (if applicable). If panel(s) are effected then we require a photo of the full panel, not just the damaged part. Please also ensure there is a photo of the information on the back.
Our contact details are as follows:
Address: QLD: 3/74 Ishmael Road, Earlville, Queensland 4870 Telephone: 1300 920 8954
Email : email@example.com
You will need to provide:
Your name, address and contact telephone number
Outline of the nature of the workmanship defect o Evidence of the workmanship defect
You must bear your own expenses incurred by you in making a claim under this warranty.
No claims under this warranty will be accepted after 5 years from the date of practical completion of the works