Terms and Conditions

These terms and conditions forms part of the supply and installation agreement for your System and invoicing. Definitions: I/US/WE Greencell Energy ABN: 17 607 870 039

Your Declarations: By signing this agreement, you declare that you are at least 18 years of age; and you are the registered proprietor of the property at the Installation Address or you are authorised by ALL registered owners to enter into this agreement and Greencell Energy is entitled to rely on this declaration without making any further inquiries; and you have read and agree to and acknowledge to the provisions here in.


you agree to pay Greecell Energy and part payment amount via cheque/cash/credit card/direct deposit. You agree to pay payment in full at the day ofinstallation/ or upon delivery of the goods at your premises.


Legal ownership and title to the installed System shall remain with Greencell Energy and not pass to you until such time as all monies owed to Greencell Energy are paid in full.


You agree to indemnify Greencell Energy against all costs, loss or claim arising from or in connection with your breach or non-performance of thisagreement or for the recovery of any Balance owed by you to Greencell Energy.


We will provide you with all relevant product and installation warranties for your System. Without exception, when a Balance remains unpaid tous then all warranty callouts for maintenance, service and repairs remain suspended until the Balance is received in full by Greencell Energy.


You authorize Greencll Energy or its appointees full and unrestricted access to the Installation Address during reasonable hours to install the System,site Inspections, documentation, delivery, grid connections and agree to assist us in carrying any of these or related tasks.


You must be present throughout the installation and commissioning of your System and at the completion, you agree to declare, sign and assign the stcs and any other relevant documentation to Greencell Energy. Should you fail to be present during the entire installation process, you agree to indemnify Greencell Energy from all claims for damages and costs.

Risk & Liabilities:

Upon completion of the installation, all risks and liabilities in the System and related products and structures shall pass to you even ifownership or title does not pass as a consequence of your liabilities or unpaid monies to Greencell Energy. You agree to take full responsibility for the System and adequately insure it for damage or loss. Notwithstanding, the cost of all liabilities to Greencell Energy howsoever arising shall not exceed the Total Cost [A]. Independent Accredited Installer: To ensure your system meets industry best practice and all relevant Australian Standards we contract a Clean EnergyCouncil accredited independent licensed electrician (“Installer”) install your System. This quote includes the cost of contracting such as accredited Installer who is insured to install your System. You agree that Accredited Installer is responsible for any damage or loss caused to your property as a consequence of the Installer’s actions, omissions, workmanship or negligence. You agree that all such claims for damage or loss to your property must be directed at the Installer and any legal proceedings commenced must include the Installer. Greencell Energy at its own discretion and in good faith may assist you to rectify any damage caused by the Installer to the System.

The additional charges may apply where applicable:
–Any information given to greencell Energy is incorrect or in accurate.
– For any additional equipment or devices required to ensure the safety of the Installer. You will be advised of such costs prior to the installation.

Delivery & Installation:

We will make every reasonable effort to ensure that your System is installed on the agreed date. Subject to the provisions herein youmay indicate your preference as to the location the solar panels and inverter, but you must do as soon as possible before the commencement of any work.

Force Majeure:

We will not be liable for any delays caused by a Force Majeure event and at its discretion may terminate this agreement without penalty if it isunable to comply with its obligations pursuant this agreement.

Privacy Policy:

We will not provide your personal details to anyone unless you authorise us. Such information will be provided to our contractors, staff,Installer and any relevant authorities and electrical distributor to process the stcs incentives and to connect your system to the grid.

System Performance:

In every circumstance and where possible greencell Energy will use best endeavor to install the product to optional orientation and exposure to direct sunlight. Green Energy does not guarantee performance of the product other than the manufacturer performance warranty which will cover manufacturer under warranty terms. We acknowledge that some premises may not have optimum positioning for the products and customer will still want the products installed with the understanding performance may compromised in certain situations.


Products supplied/installed by greencell Energy are subject to the manufacturers and importers warranties which are set out in thequote or documentation provided at installation. In relation to accessories, the seller reserves the right to refer warranty claims directly to manufacturer. Greencell Energy is neither bound by nor responsible for any term/condition or warranty given by manufacturer of products/accessories. In the event of claim we will decide on the course of action to be taken and help and assist you to file and get your claim from the manufacture.

Payment Schedule:

The Deposit is payable with your order. Balance Due is payable prior to or on the day of installation.
Stcs: This quote is based on greencell Energy obtaining the grant of the stcs. You agree to assign the value of the stcs specified as part payment for theSystem described herein to greencell Energy. If you retain the stcs, you agree to pay the full cost of the System including the stcs trading costs before installation. Should you not be eligible or be unable to obtain all or part of the stcs or unable or will not transfer these stcs to greencell Energy, then the full value of the stcs becomes due and payable to greencell Energy in addition to the Total Cost [A].

Cooling off period:

You may cancel this order within ten business days after signing this form by giving in a written notice by email or post. In this case, ourliability to you is limited to the deposit amount you paid, and we agree to refund this amount to you without any deductions on termination. Cancellations of an order after the cooling off period occurs full loss of deposit.

You acknowledge that greencell Energy is entitled to terminate this agreement at any time if you do not comply with your obligations or we experience unreasonable delays in carrying out our obligations or if the value of the AUD or our costs for supplies changes significantly or we are unable to supply you with products as ordered. In this case, our liability to you is limited to the deposit amount you paid.

Upgrade of Meter Box other than Net meter install (if needed) will be negotiated & invoiced separately. The cost of the replacement of your current electric meter has to be borne by you, which can be legal charges of Electricity Distributor. Customer agrees to pay balance amount of the system plus any additional costs towards the system installation.

“Disclaimer *These packages are for general information purpose only. Annual savings are calculated based upon 100% self consumption of power. Solargeneration is calculated as per CEC guidelines.

Greencell Energy has used its best endeavour to ensure that the supplied information is accurate but greencell Energy take no responsibility for any error or defect therein or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. In no event will we be liable for any losses or damages including, without limitation, indirect or consequential losses or damages, or any losses or damages whatsoever arising from losses of data or profits arise out of, or in connection with, the use of this website.”

Personal Information :

We collect and maintainPersonal information is any information that you provide to us or authorize us to obtain that identifies you, personally, or that can be logically associated with you. Examples of personal information would be your name, your address, your e-mail address, Phone number Demographic information such as gender, age, zip code, etc., is generally not considered personal information.
We collect and use personal information to respond more completely to your requests for products and services we offer and those of our business partners, as well to service your relationship with us and any account you may have with us. We also collect personal and other information to make you aware of products and/or services that are likely to be of interest to you.

We collect and maintain the information you provide to us, such as:Any information you provide to us or to one of our business partners on applications or forms when you request a product or service, such as your income and accounts with others. This information may include your name, your address, your telephone number. Depending upon the product or service you request, you may also be asked to provide additional information, such as the amount of your current unsecured debt and the identity of your creditors, information about your mortgage and other financial and personal information.
Information we receive about your transactions with us, our affiliates or others, such as your account balance, payment history and credit card usage.Information we receive from a third party, such as a credit bureau, about your credit history or employment status. Information, such as your e-mail address, that you provide to us when you register to receive communications from us or when you communicate with us through our customer service facility, or otherwise correspond with us.
We also collect other, non-personal information, which is broadly defined as any information that is not and cannot be directly associated with you. An example of this type of non-personal information would be your zip code. In addition to the information we collect from you, we may also receive information about you from other on-line or off-line sources. For example, if you provide us with personal information along with an appropriate authorization we may request and obtain a credit report and credit score.
We use the personal information you supply to us, or that you authorize us to obtain from our family of companies and third parties for a number of purposes, such as to provide to you the service(s) or product(s) that you request, to service your account, and to keep you informed about services that may be of interest to you. We may also use your personal and other information to enhance your experience on our website(s) by displaying content based on your preferences and/or to send information to you about additional products or services in which you may be interested. We may “depersonalize” your personal information to enable us to use that information, aggregated with the information of others, for research, analysis and modeling purposes. We occasionally receive medical or health information from a customer if, for example, a customer lists a medical debt with us. We do not share medical or health information, including information received from third parties, among our companies, except to maintain accounts, process transactions or service customer requests to the extent permitted by law. From time to time, we may contact you (via email, direct marketing, or telemarketing) about other products and services that we believe may be of interest to you. In addition, we may also provide your personal information to select third parties so that these third parties may directly contact you (via email, direct marketing, or telemarketing) directly about (i) your information/service requests and/or (ii) their own products and services.

If you submit a request for a product or service, we may share your information to certain partners or third party service providers not affiliated with us in order to fulfill your request. Please note that these third parties with whom we share your information may (i) use your information for their own purposes (including commercial purposes) as set forth in their respective privacy policies and/or (ii) may disclose or dispose of your information to other third parties in the course of their own business. If for any reason you want to opt out of this disclosure, please see the “Choices You May Make for Your Privacy” section below to learn how. Please note that by submitting your request you are consenting to being contacted by us or by our business partners, through any means, based on the information you provide to us, even if you have opted into the National Do Not Call List administered by the Federal Trade Commission, any state Do Not Call List or the Do Not Call List of any specific institution. If, after you are contacted by that product or service provider, you do not wish to be contacted by that person again you must make a specific request to the product or service provider, As permitted by law, we may also share your personal and other information with a third party that provides a service or supplies a specific functionality to us, such as a call center operator. These service providers will be provided only with the information necessary for them to perform their functions and are not allowed to share any of the provided information with others for any purpose whatsoever. Any person with whom we share your personal information is also required to comply with federal and state privacy regulations and will have its own privacy policies that should be made available to you at the time you are first contacted.
We may be required to share your information with law enforcement or government agencies in response to subpoenas, court orders or other forms of legal process. We may elect to share information when, in our reasonable judgment, such sharing is necessary or appropriate for the investigation or prevention of illegal activities, including actual or suspected fraud, real or potential threats to the physical safety of any person or otherwise as required by law. In addition, if we are merged with, or acquired by, another company the successor company will have access to all of the information collected and maintained by us. In such a circumstance, the successor company would continue to be bound by the terms and conditions of this Privacy Policy.

How Do You Collect Information Online?

We collect certain types of non-personal information and technical data from each visitor to our website(s). For example, when you click on a banner advertisement or text link that is associated with one of our websites, the banner or text placement, along with the time of your visit, your Internet Protocol address and other path-related information, is sent to us. Similarly, the page requests you make when you visit our website(s) are stored and used by us. We use this information, none of which is or can be personally associated with you, for statistical and analytic purposes, to help us understand which page views are most appealing to our customers and to help us improve the likelihood that we will be able to offer you only products or services in which you have a genuine interest. What Are Cookies? “Cookies” are small files that are placed automatically on your computer system when you visit a website. Cookies enable a website to recognize you as a return visitor and, by keeping track of your website activity, help us identify which pages to serve to you while reducing the time it takes for those pages to load. Cookies enable us to personalize and enrich your experience and are not tied in any way to your personal information. If you do not wish to accept cookies or if you wish to remove cookies that remain in your browser following the close of your browser session, you may adjust the settings on your web browser to prevent cookies from being placed on your hard drive. Please review your web browser “Help” file to learn the proper way to modify your cookie settings. Do You Use Any Other Advertising Technology? We use third party advertising technology to serve ads on our website(s) and on the websites where we advertise. Generally, advertisements are served by ad networks, such as doubleclick, that are independent of us. Third party servers may employ cookies or action tags to measure advertising effectiveness, target advertising to individuals and for other purposes. For more information about third party technology used to serve advertising, as well as to obtain software tools that will allow you to opt-out of targeted advertising, please visit the Network Advertising Initiative at What Are Web Beacons? “Web beacons” are, like cookies, small files that enable an ad server to recognize a visitor’s cookie when the visitor returns to a particular site. Web beacons may also be used in e-mail advertising to help track which e-mail messages have been opened. Web beacons are used to track the movement of visitors to our sites and, like cookies, are not tied to any personal information.

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